Prepare for
Shipment.
To ensure a quick turnaround time, your device must meet these readiness standards before arrival.
Remove iCloud / FMI
Strict Requirement. Devices locked to an Apple ID ("Find My On") cannot be processed and will be returned at sender's expense.
Data Backup
Security Protocol. All devices undergo a military-grade data wipe immediately upon entry. Data recovery is impossible.
Quick Turnaround
Speed Promise. Most valid RMA claims are processed, approved, and shipped within 7 business days of receipt.
Physical Condition
Scope of Warranty. Warranty covers functional defects only. Cracked screens, water damage, or bent frames are void.
Cosmetic Mismatch
Time Critical. Claims regarding cosmetic grading must be reported within 3 days of receiving the goods.
Shipping Rules
Inbound shipping (to TR) is covered by the customer. Return shipping (to you) is covered by TR. Safe packing is mandatory.
RMA Process.
Complete the Online RMA Form
Please fill in all required fields in the online RMA form. Make sure the information provided is complete and accurate.
Submit Your
Claim.
Please complete the form below. Ensure all details match the original invoice to avoid delays.
Warranty Scope
Functional defects only.
Opening device / repair on client side voids warranty.
Processing Time
Quick processing and feedback on warranty terms.
Return Address
Return address will be shared in RMA email confirmation.
Direct RMA Support
RMA@tr-vertrieb.de