B2B Wholesale FAQ
The questions we hear most from retailers, refurbishers, exporters and enterprises — pricing and minimum order quantity, grading terminology, shipping, VAT invoicing and IMEI/activation-lock policy — answered in one place.
Each answer links to the full page on that topic, so you can go deeper without re-reading what you already know.
Pricing & Minimum Order Quantity
What is the minimum order quantity (MOQ) for wholesale iPhone orders?
Our minimum order quantity is 10 units per order. Most B2B buyers order considerably more once a first lot confirms quality — see our bulk buying guide for typical first-order sizes and how the ordering process works.
How is pricing determined?
Pricing is quote-based and moves weekly with the market, depending on model, grade, storage and quantity. Request a stock list for exact per-unit pricing — see any model page for current specs and model-specific FAQ.
Do you offer better pricing for larger volumes?
Yes — per-unit pricing improves with volume. Tell us your target model, grade mix and quantity for a tailored quote, usually returned within one business day.
Grading & Condition
What do Grade A, A/B and B/C mean?
TR Vertriebs GmbH grades every device on a three-tier scale — Grade A (pristine condition, only minor blemishes, battery health above 80%), Grade A/B (premium condition, the most-ordered wholesale mix), and Grade B/C (economy condition, clearly used but functionally sound). See the full grading system for the complete criteria.
Is battery health guaranteed?
Yes — battery health is stated per lot and typically exceeds 80% on Grade A/B stock. See our battery health guide for the thresholds that matter commercially.
Is there a difference between "used" and "refurbished" in your stock?
We trade graded used stock as our standard; any refurbished units are declared as such. See Used vs. Refurbished for the full distinction.
Shipping: Germany, EU & Worldwide
Where do you ship from?
All stock ships from our warehouse in Horn-Bad Meinberg, Germany, with EU and worldwide export documentation included.
Do you ship outside the EU?
Yes, we ship worldwide with full customs and export documentation. See our process page for typical lead times — 48–72 hours from payment for EU deliveries.
What happens if a shipment arrives damaged or misgraded?
Our RMA process covers DOA units and misgrades — report discrepancies with photos and IMEIs within the agreed inspection window.
VAT & Invoicing (Margin Scheme)
Why does my invoice not show VAT separately?
Many lots are sold under the EU margin scheme (§25a UStG in Germany): VAT applies only to our margin, not the full price, so it is not itemized separately. See our VAT margin scheme guide for how this affects your effective cost.
Can I get a regular VAT invoice instead?
It depends on the sourcing channel of the specific lot — some stock trades under regular VAT rules or as a zero-rated intra-community supply. We state the invoicing type per lot before you order.
IMEI, Blacklist & Activation Lock
Are the devices IMEI-verified and free of blacklist entries?
Yes — every unit is checked against blacklist and activation-lock (FMI) databases before shipping. See our IMEI blacklist check guide for how this works.
What if a device has an iCloud activation lock?
Locked devices are excluded from graded stock entirely — activation-lock-free status (FMI off) is verified per IMEI before shipping. Read more in our iCloud activation lock guide.